Bibliografía (8 obras)
Knowledge Services Handbook
2019
Knowledge Services
2016
Bibliothekswissenschaft - Quo Vadis? / Library Science - Quo Vadis ? : Eine Disziplin Zwischen Traditionen und Visionen : Programme - Modelle - Forschungsaufgaben / a Discipline Between Challenges and Opportunities
2011
Beyond Degrees
2005
Total Quality Management in Information Services
1997
Entrepreneurial Librarianship
1996
Customer Service in the Information Environment
1994
Power and Influence