Bibliografía (18 obras)
Creating and Maintaining Resilient Supply Chains
2016
Service Level Agreements by Andrew Hiles, Hon FBCI, EloSCM
Creating a Customer-Focused Help Desk
Business Continuity Management
2014
Reputation Management
2011
Reputation Management Middle East Ed
The definitive handbook of business continuity management
2010
The Definitive Handbook of Business Continuity Management
2008
2007
Business Continuity Management Framework
2005
E-Business Service Level Agreements
2002
Enterprise Risk Assessment and Business Impact Analysis
Business Continuity
2000
Help Desk Framework CD-ROM
BCM Framework CD-ROM for Business Continuity Management (Business Continuity Management Series)
1999
Service Level Agreements
1993
The Complete Guide to IT Service Level Agreements
1991
