Bibliografía (34 obras)
LEADJITSU Dream to Lead
2024
Working Together for Professionals in Health Care
2012
The language of caring guide for physicians
Telephone Skills for Professionals in Health Care
Practical Assertiveness for Professionals in Health Care
Essentials for great personal leadership
2008
Wendy Leebov's essentials for great patient experiences
Physician entrepreneurs
Service Savvy Health Care
2007
Customer Service for Professionals in Health Care
2003
Resolving Complaints for Professionals in Health Care
Assertiveness Skills for Professionals in Health Care
The Health Care Manager's Guide to Continuous Quality Improvement
The indispensable health care manager
2002
Achieving Impressive Customer Service
2000
Achieving impressive customer service
1998
Service savvy health care
Customer Service
1995
Telephone Skills
Service quality improvement
1993
The quality quest
1991
The health care manager's guide to continuous quality improvement
Job satisfaction strategies for health care professionals
Practical assertiveness for health care professionals
Patient satisfaction
1990
Customer service in health care
Effective complaint handling in health care
Health care managers in transition
Positive co-worker relationships in health care
Telephone tactics for health care professionals
Stress
Service excellence
1988
