Bibliografía (14 obras)
Public Libraries and Their Communities
2021
Managing Reference Today
2017
Reference and Information Services
2012
Reference and Information Services: An Introduction, Third Edition
Reference and information services in the 21st century
2011
2009
2006
Developing reference collections and services in an electronic age
1999
Developing public library collections, policies, and procedures
1991
Knowing your community and its needs
1988
Collection Development Process Manual
Evaluation study of New Jersey library plan
1970