Bibliografía (20 obras)
The next library leadership
2003
An action plan for outcomes assessment in your library
2002
Delivering satisfaction and service quality
2000
U.S. government on the Web
1999
Assessing service quality
1998
Service quality in academic libraries
1996
Public access to New Zealand government information
NASA/DoD aerospace knowledge diffusion research project
1994
Statistics
1991
Evaluation and library decision making
1990
Statistics for library decision making
1989
Unobtrusive testing and library reference services
1987
Federal information policies in the 1980s
GPO's depository library program
1985
Public access to government information
1984
Developing collections of U.S. government publications
1982
Microforms and government information
1981
Use of government publications by social scientists
1979
Use and non-use of government publications by social scientists in selected academic institutions
1978
Library and library-related publications
1973
