Bibliografía (21 obras)
Total Quality Management
2009
Deming Juran Gift To The World Total Quality Management
2007
Total Quality Management Sustainability
2002
Total Quality Management Sustainability. International Journal of Quality and Reliability Management, Volume 19, Issue 5
Business Excellence Through Intergrative Management
2000
Best Practice
1999
Business excellence through integrative management
Effective management of benchmarking projects
1998
Benchmarking for best practice
1996
Effective benchmarking
Practical Benchmarking: The Complete Guide
Practical benchmarking
1994
Measuring performance for business results
Measuring Performance for Business Results
Quality Function Deployment
1993
The power of corporate reporting in conveying company mission and total quality achievements
TQM
Competitive benchmarking
1992
TQM-based performance measurement
Total quality management for engineers
1991
Management of advanced manufacturing technology
1990
